Frequently Asked Questions

What is the difference between clay, clay composite and composite poker chips?

• The difference between clay, clay composite and composite poker chips are the material used to make the outside layer of the chip.
  
  Clay - Chip made of real clay with no metal insert (chips are usually 9 to 10 gram in weight). Chip has a rougher surface and makes the same sound as a casino chip when the chips hit each other. Clay poker chips usually last 6 to 7 years in the casinos, but can last much longer with proper care.
  Clay Composite - Chip made of real clay with a metal insert to adjust the weight accordingly. Chip has a rougher surface and makes the same sound as a casino chip when the chips hit each other. Clay composite poker chips usually last 6 to 7 years in the casinos.
  Composite - Sometimes referred to as ABS or plastic. Although these chips are made of plastic material, the plastic is compressed so hard that it doesn't feel like plastic. Composite chips has a smoother surface and usually last a lifetime.

Why is shipping so expensive?

• We provide a discount over standard UPS rates. A 500 piece poker chip set weighs an average of 20lbs and a 2000 piece poker chip set weighs 76lbs. A regular poker table weighs 68lbs, however due to the size, UPS charges an additional $45 and rated at 90lbs. All of the products we offer are a little heavier than products sold elsewhere. Please take that into consideration.

Where is my order?

• Usually all orders are shipped 1-2 business day after the order was placed.
• Please note that business days are Monday - Friday.
• Orders placed on Friday, Saturday or Sunday will be shipped on Monday or Tuesday.

How to use our site.

• You can navigate our site in many ways to find your chip style, chip weight or table and accessories.
• Click on a chip model on the homepage. Move your mouse over each chip to see its weight and name.
• Or choose a category on the left column navigation by chip composition or weight.

Are your products in stock or do you use drop shippers?

• We design and manufacture all of our products.
• If you can add a product on our site to your shopping cart, it means that 99.8% of the time, it is in stock.
• All the products you see on our site is located in our warehouse. We do not use drop shippers. That means you may pick up your purchase anytime Monday through Friday.

How can I check my order status?

• To check your order status, click on "e;my account"e; on the top navigation of the home page or click on "e;order status"e; on the left navigation of the home page.  If an account wasn't created at the time the order was placed, please call or email us to check the status of your order.

What shipping carrier do you use?

• We use several different carriers for selected items.
• Fedex or Freight Truck Companies for larger packages and USPS for smaller packages.
• All poker tables are oversized packages and classified as "Hundred Weight" items. Poker tables will be shipped with a trucking service, chosen at our discretion (available to continental USA and Canada only).

What are my payment options?

• We accept Visa, MasterCard, American Express and Discover
• We accept certified cashiers check and money orders.

Do you accept International orders or International credit cards?

• We ship to anywhere in the United States and Canada only.
• All International shipments will have a custom (duty) fee when the shipment arrives. Customer will be responsible to pay for the fee.

Do you charge sales tax?

• We only charge sales tax to packages that are shipped to California.
• Resellers can purchase products tax free by filling out a tax exempt form.
• The form must be filled out, signed and faxed back to us along with a copy of your resellers permit.

How much is shipping and how can I checkout?

• To see the shipping charge for your order, place an item in your cart and a shipping calculator will appear on the right column.
• Click on the blue checkout button on the right navigation bar or the view cart button on top of the page.

What is your return policy?

• We offer a 7 day return policy. There are no returns for opened products or for any of our poker table hardware (felt, foam, vinyl). You must request for a return authorization number before returning any packages.
• View ourterms and conditionsfor more information.

What material do I need to build a poker table?

• To build a standard 4ft x 8ft poker table, you will need 2 pieces of 4ft x 8ft plywood, 1 sheet of felt (55x108), 1 sheet of black vinyl (55x108), 1 sheet of 1 inch foam padding (58x108), 1 sheet of 1/4 inch of 1/2 inch foam padding (58x108) and a few different types of hardware to start building the table. (jigsaw, pencil, string, 3M adhesive, electric stapler, drywall nails)